The Australian Financial Complaints Authority (AFCA) can give consideration to an issue you’ve got in regards to a credit, finance or loan item you’ve got along with your economic company.
This site describes the kinds of complaints AFCA can think about about credit, loans and finance services and products, and what you should do next if you wish to produce a problem to us.
You can find things we can not give consideration to; as an example вЂ“ if your grievance involves the degree of a fee that is overdrawn rate of interest enhance. But, we may have the ability to look at a problem in regards to a charge or fee if it was improperly determined or placed on your account. There are additionally some exclusions that are specific relate to credit complaints.
Detailed information regarding these different sorts of credit, loan and finance services and products is present that will help you decide if you’d like to grumble to us.
We also give consideration to complaints about guarantees.
Detailed information regarding these various kinds of credit, finance and loan items is after to assist you decide if you would like grumble to us.
Your monetary company is necessary to suspend any collection or data data recovery action as soon as your grievance happens to be registered with us. If you get any commercial collection agency letters or calls from your own monetary company, report this to your economic company’s interior dispute quality group. In the event that you keep getting business collection agencies communication e mail us.